Your Privacy Is Our Commitment
Your personal information is stored with the highest level of security at ki88. Through SSL encryption and strict data protection policies, we ensure your information remains completely secure.
Introduction & Scope
This Privacy Policy ("Policy") applies to the use of the ki88 platform and its related services. ki88 places the highest importance on the privacy of its users' personal information. This Policy describes what information we collect, how that information is used, and what measures we take to protect your information.
By using the ki88 website or application, you will be considered to have accepted the terms of this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our services and contact us at [email protected].
Information We Collect
ki88 collects the following types of information in order to provide its services. We only collect information that is necessary to improve the quality of our services and to provide you with a secure experience.
2.1 Registration & Identity Information
During account creation and management, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Residential address
- User's preferred language and currency (Taka/BDT)
2.2 Financial Transaction Information
To ensure secure transactions, we collect:
- bKash, Nagad, or Rocket account number (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
2.3 Usage & Technical Information
To improve the platform, we automatically collect:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Betting and gaming activity logs
Purpose of Using Information
ki88 uses collected information only for specific and legitimate purposes. We do not use your information for any purpose other than those described below.
3.1 Service Delivery & Operations
- Completing account creation and verification processes
- Ensuring deposit and withdrawal processing
- Running betting and gaming services smoothly
- Providing customer service and support
3.2 Security & Fraud Prevention
- Detecting unauthorized access and fraud
- Complying with anti-money laundering (AML) regulations
- Verifying user identity (KYC process)
- Maintaining the overall security of the platform
3.3 Personalized Experience & Improvement
- Suggesting games and offers based on your preferences
- Resolving technical issues on the platform
- Measuring and improving service quality
3.4 Communication
- Sending important account notifications
- Sending transaction confirmation messages
- Providing promotional information with your consent
Data Storage & Security
ki88 uses the latest technology to keep your information secure. We believe that data protection is a fundamental responsibility in operating a safe and reliable platform.
4.1 Technical Security Measures
- 256-bit SSL encryption is used for all data transfers
- Sensitive financial information is stored in an encrypted state
- Firewall and intrusion detection systems are kept active
- Regular security audits are conducted
4.2 Data Retention Period
We may retain information while your account is active and for a defined period after account closure. This is necessary to meet legal obligations, resolve disputes, and enforce our agreements. Once the required period has passed, we securely delete or safely archive the information.
4.3 Data Breach Situations
In the event of an unexpected data breach, ki88 will take immediate necessary action and, where applicable, notify affected users in a timely manner.
Sharing Information with Third Parties
ki88 does not sell or rent your personal information to any third party. However, limited information may be shared in specific circumstances.
5.1 Service Partners
To operate our services, we work with trusted partners, such as payment processing providers (bKash, Nagad, Rocket, and banks), game software providers, and cybersecurity service providers. These partners are given only the amount of information that is essential for running their respective services. They are also contractually bound to comply with strict confidentiality rules.
5.2 Legal Obligations
In the following circumstances, we may be required to provide information to authorities:
- As part of a court order or lawful legal process
- In compliance with directives from the Bangladesh Financial Intelligence Unit (BFIU)
- When reporting suspicious financial transactions
- When necessary to protect the rights and safety of ki88 or other users
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, the new party will be bound by this Privacy Policy and users will be notified in advance.
Cookies Policy
The ki88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help you use the platform smoothly.
6.1 Cookies We Use
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Used to understand how users interact with the platform, which helps improve our services.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may affect some key features of ki88. Contact us to learn more about managing cookies.
Your Rights & Choices
ki88 believes every user should have control over their own information. Your rights are described below.
7.1 Right to Access Information
You may request at any time to know what information ki88 holds about you. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you may request a correction. This can be done through account settings or by contacting our support team directly.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may change your preferences at any time. This can be done through account settings or by emailing [email protected].
7.4 Right to Close Account
You may request to close your ki88 account at any time. Even after account closure, some information may need to be retained for a defined period to meet legal and regulatory obligations.
Age Verification & Child Protection
ki88 services are for users aged 21 and above only. We are committed to protecting the privacy of minors and do not knowingly collect information from any child or teenager.
Age verification is mandatory during the registration process. If we learn that a minor's information is in our system, we will immediately deactivate that account and delete the information.
If you believe a minor has registered on ki88, please notify us immediately at [email protected].
Policy Updates & Contact
ki88 periodically reviews and updates this Privacy Policy as needed. The Policy may be updated due to service improvements, introduction of new technologies, or changes in law.
9.1 Notice of Changes
For any significant changes, we will post a notice on the website and, if necessary, notify users at their registered email address. If you continue using ki88 after the updated Policy is published, it will be assumed that you have accepted the new Policy.
9.2 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
- Email: [email protected]
- Live Chat: Available directly on the website 24/7
- Support languages: Bengali and English
We are always ready to assist with any privacy-related matters. ki88 is a safe and reliable platform committed to fair play and user protection.
This Privacy Policy applies to all ki88 services. For additional terms, see: Terms & Conditions and Responsible Gaming.
Have more questions?
Our 24/7 support team is always ready to answer any of your questions in Bengali.
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